Built for lean teams
Hosted in Germany
Teams at municipal utilities and energy suppliers manage high volumes of billing and tariff questions, grid connection applications, and supervisory board documentation with lean staffing. Omnifact gives your departments an AI assistant grounded in your own service instructions, contracts, and minutes, with automatic personal data pseudonymization via the Privacy Filter and ISO 27001-certified hosting in Germany.
Up to what amount can we buy without a tender?
Under our procurement instruction, the thresholds are as follows.
- Up to €1,000 net: direct purchase by the department
- Up to €25,000 net: at least three written quotes
Above €25,000 net, the procurement office runs the tender.
Procurement instruction.pdfAlready in use at utilities and energy suppliers
Built for
energy and utilities
Answer customer inquiries faster, make decades of technical and institutional knowledge searchable across teams, and meet strict IT security requirements.
Privacy Filter™
Rule-based and AI-powered detection pseudonymizes customer names, meter numbers, customer IDs, and addresses before a model processes them. Customer and consumption data stays inside your utility.
Privacy Filter™JMJulia MeyerReply to Peter Wagner, customer number 4711-0815, about the meter reading at 8 Garden Street.
Answers from your own documents
Combine procurement rules, supervisory board minutes, tariff sheets, and grid connection guidelines in dedicated Spaces. Every answer cites the exact document and passage.
Personal onboarding
Individual onboarding, use-case workshops and product training for your teams.
- Kickoff call
- Admin setup
- Use-case workshop
- Product training
Single sign-on
Staff sign in with your existing identity provider, and groups can be synced automatically.
Entra IDOktaSign in with SSOKeycloakSAML 2.0
From the customer inbox
to the boardroom
Support lean teams across daily operations: explain installment and tariff adjustments in clear language, check grid connection applications for missing documents, and search board minutes and contract registers with source citations.
Reply to a customer who wants to know why their monthly installment is going up from January.
Your new monthly installment
Thank you for your message. Your monthly installment is based on your consumption over the past year, which was higher than in the previous period.
We have adjusted the installment so that you can avoid a large back payment with your next annual bill. You can change the amount at any time in the customer portal.
KRITIS-ready security
Clear lines per division
Protect customer and operational data with German hosting, role-based access per division, and contractual Zero Data Retention aligned with your information security standards.
Separate Spaces per division
Grid operations, customer service, procurement, and management each search only the Spaces and documents approved for their role.
EU-hosted models with Zero Data Retention
Centrally restrict groups to EU-hosted models from OpenAI, Anthropic, Mistral, or Google under contractual Zero Data Retention, so prompts are never stored or used for training.
Enterprise SSO and directory sync
Connect your existing identity provider such as Microsoft Entra ID, Okta, or Keycloak to manage users and group permissions automatically.
- ABAnna Beckera.becker@stadtwerke-musterstadt.de
- JWJonas Weberj.weber@stadtwerke-musterstadt.de
- LDLeyla Demirl.demir@stadtwerke-musterstadt.de
- TSThomas Schulzt.schulz@stadtwerke-musterstadt.de
- MHMarie Hoffmannm.hoffmann@stadtwerke-musterstadt.de
- DKDaniel Krügerd.krueger@stadtwerke-musterstadt.de
- SWSophie Wagners.wagner@stadtwerke-musterstadt.de
- LNLukas Neumannl.neumann@stadtwerke-musterstadt.de
- FYFatma Yılmazf.yilmaz@stadtwerke-musterstadt.de
- Upload Files & AttachmentsAttach documents and other files to chats and Spaces.Revoke
- Use Web Search and BrowsingSearch the web and access live information.Revoke
- Generate ImagesUse AI image generation to create visuals.Grant
- Use Premium ModelsUnlocks frontier and expensive models.Revoke
- Enable US-Hosted Models AccessData residencyRoutes model requests to US-region infrastructure.Grant
Frequently asked questions
clear answers for utilities
What management, information security officers, and data protection officers ask before introducing Omnifact.
Which energy suppliers and utilities use Omnifact in daily work?
Omnifact is built for municipal utilities (Stadtwerke), regional energy and water suppliers, grid operators, waste management companies, and public transport providers. Teams in customer service, procurement, grid operations, and management use Omnifact to draft customer replies, check connection applications, and search board minutes, contracts, and internal service instructions.
Can we upload technical manuals, DIN standards, and VDE rules into Omnifact?
Yes. You can upload technical handbooks, internal operating procedures, and licensed DIN, DVGW, or VDE standards into dedicated Spaces so authorized engineering and grid teams can search them directly. Omnifact answers strictly from these documents with exact source citations, keeping institutional knowledge accessible when experienced specialists retire.
How do critical infrastructure (KRITIS) operators use Omnifact securely?
Omnifact is operated as an ISO 27001-certified SaaS in German datacenters, with optional private cloud or on-premises deployment. Contractual Zero Data Retention with EU-hosted models guarantees that prompts and documents are never stored by model providers or used for training. Admins control model access, hosting regions, and Space permissions per user group.
Can customer service teams process customer and meter data in Omnifact?
Yes. Omnifact's integrated Privacy Filter uses rule-based and AI-powered detection to pseudonymize personal data such as customer names, addresses, meter numbers, and account numbers before a prompt reaches an AI model. A standard Art. 28 GDPR data processing agreement is included.
How do staff stay in control of customer and billing decisions?
Omnifact drafts replies, summarizes correspondence, and looks up tariff or procurement rules from your internal documents with source citations. Your employees review every draft before sending it and make all billing, contract, and technical decisions themselves.
How quickly can a municipal utility roll out Omnifact?
Because Omnifact runs in any standard web browser, no local software rollout or GPU hardware is required. Once you connect your identity provider via SSO (such as Microsoft Entra ID) and upload your initial guidelines into Spaces, departments can start working within a few days, supported by our onboarding and training workshops.
See how Omnifact fits your utility
Walk through practical utility workflows with our team, from customer billing inquiries to grid and procurement documentation. Bring a sample guideline or customer case to test live.